Policies
Clear, fair terms — before you book.
Everything about confirmation, deposits, balances, rescheduling and refunds in one place.
Booking & confirmation
Appointments are confirmed once availability is verified and any required deposit is received. Cleaning appointments may be rescheduled or cancelled with at least 24 hours' notice.
Deposits & balances
A deposit secures your appointment date and is applied to the total price of your cleaning. Your remaining balance is due on the day of service. Deposits are shown clearly before checkout. The standard deposit is 20% of the estimated total, and the exact amount is shown before you submit your request. Online payments are disabled; the business will provide payment instructions after review.
Rescheduling & cancellations
Please contact us at least 24 hours before your appointment to reschedule or cancel. Deposits for appointments cancelled with at least 24 hours' notice are refundable or transferable to a new date. Appointments cancelled with less notice may forfeit the deposit at the business's discretion.
Refunds
Online payments are currently disabled. The business will provide payment instructions after reviewing your request. For any existing payment or refund question, contact the business directly.
Access & preparation
Please make sure the cleaner can access the property at the scheduled time and that any special instructions are shared in advance. If access is not possible, the visit may need to be rescheduled.
Pricing
Online estimates are based on the property details you provide and the pricing configured for each service. Final pricing is confirmed by Holy Glow before the appointment. Larger or unusual projects may be quoted individually.
Questions about a booking or a payment? Call 917-891-9983 or email holyglowcleaning.com@holyglowcleaning.com.