Support
Questions, answered plainly.
Everything about our services, booking, deposits and policies — plus an assistant that answers from our verified information.
Services
What cleaning services do you offer?
Holy Glow Cleaning provides residential, standard, deep, and move-in/move-out cleaning for houses and apartments. Optional add-ons are Oven Cleaning ($25), Refrigerator Cleaning ($25), Interior Window Cleaning ($50), Baseboard Cleaning ($15), and Additional Bathroom Cleaning ($25). Select only the extras you want that are not already included in your chosen package when booking or requesting a quote.
Do you clean both houses and apartments?
Yes. We clean houses and apartments of different sizes, including kitchens, bathrooms, bedrooms and living areas. You can tell us the number of bedrooms and bathrooms during booking so we can estimate the work accurately.
Do you offer deep cleaning?
Yes. Deep cleaning is a top-to-bottom service that includes baseboards, appliances, fixtures, vents, hard-to-reach areas and detailed kitchen and bathroom cleaning. It is a good choice for a seasonal refresh or a home that has not had a detailed clean recently.
Can I request a custom cleaning?
Yes. If your space needs something outside the standard services, describe it in the special instructions when booking or request a quote. We will confirm the scope and pricing with you before the appointment.
Booking
Do you offer recurring cleaning?
Yes. You can choose one-time, weekly, biweekly or monthly cleaning. Recurring visits receive the current promotional discount — weekly cleaning is 15% off and biweekly cleaning is 10% off. Monthly cleaning continues at the standard rate.
How can I reschedule or cancel?
Contact us at least 24 hours before your appointment. You can request a change from your customer account after booking, or call 917-891-9983. Cancellations with at least 24 hours' notice are handled according to our cancellation policy, and deposits are refundable or transferable to a new date.
How do I request a quote?
Use our residential quote request form to choose your house or apartment cleaning service, optional add-ons and service location. You can also call 917-891-9983 and we will follow up with pricing.
Payments
How do deposits work?
A deposit secures your appointment and is applied to the price of your cleaning. The deposit amount is shown clearly before checkout, along with any remaining balance. Your balance is due on the day of service.
General
What areas do you service?
New York: Queens – Jamaica, Nassau County, Staten Island. New Jersey: Hudson County, Bergen County, Essex County, Union County. Call 917-891-9983 with questions about your address.
Are you insured?
Yes. Holy Glow Cleaning LLC maintains general liability insurance to support professional residential cleaning.
What are your business hours?
We are available Monday through Sunday, 9:00 AM to 10:00 PM. Appointment times shown during booking reflect current availability.
